Frequently Asked Questions
All your questions about deposits, withdrawals and VIP at evobet
How to deposit, how long withdrawals take, how VIP cashback works — on this page you will find detailed answers to the most common questions from bKash, Nagad, Rocket, and Upay users.
৳200 Minimum Deposit
10-45 minutes Withdrawal Time
24/7 Live Chat Support
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Deposit Questions
Deposits
After a deposit is completed, the balance is usually added within a few minutes. If more than 15 minutes have passed and the money has not arrived, collect the transaction ID (TrxID) from your mobile wallet and contact evobet's 24/7 live chat. The issue will be checked and resolved quickly. Share a payment screenshot if you have one.
Log in to your evobet account at login, go to the deposit page, and select Nagad. Send money via Nagad to the specified number and enter the transaction ID in the form. The minimum deposit is ৳200. The whole process usually takes a few minutes and the balance is added to your account automatically.
On the evobet deposit page, select the bKash option and send money to the displayed bKash number. Use your evobet user ID as the payment reference. After the transaction is done, submit the TrxID. The minimum amount is ৳200. You must use the bKash Personal-to-Personal feature.
evobet does not charge any deposit processing fee. However, your mobile wallet — bKash, Nagad, Rocket, or Upay — may apply a Send Money charge according to their own rules. Check the relevant wallet's terms for details on that charge. Your account will be credited only if the deposit amount is ৳200 or more.
Yes, you can deposit at evobet using both Rocket and Upay. Rocket is the mobile wallet of Dutch-Bangla Bank. On the deposit page, choose your preferred method, make the payment as instructed, and submit the transaction ID. Your account becomes active once you deposit a minimum of ৳200.
VIP Benefits and Cashback
VIP Program
evobet VIP members receive a weekly cashback — meaning a portion of the net loss for the week is returned. In addition, they get priority customer support and access to special promotions. The evobet VIP program has three tiers, with benefits increasing at each tier.
evobet has three VIP tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.5% weekly cashback; Gold — up to 0.8% weekly cashback. The cashback at each tier is calculated on the net loss for that week.
Cashback is calculated on the net loss, which is the total losses for the week minus the total winnings. Example: as a Silver member, if your net loss for the week is ৳20,000 — ৳20,000 × 0.5% = ৳100 cashback. This is the maximum rate for that tier.
You move up through the evobet VIP tiers by playing regularly and staying active. The more consistently you deposit and play, the faster your chances of reaching the next tier. Contact the support team via live chat for details on the specific criteria for tier upgrades.
evobet VIP cashback is given based on gaming activity on the site. Net losses from both cricket betting and slot games may be included in the cashback calculation. Contact the support team for specific details.
Withdrawal Guide
How to Withdraw
Withdrawal requests at evobet are usually processed within 10 to 45 minutes. This timeframe applies to all methods — bKash, Nagad, Rocket, and Upay. During very busy periods it may take slightly longer, but if it exceeds 45 minutes you can let us know via live chat.
The minimum withdrawal amount at evobet is ৳1,000. Withdrawal requests below this amount cannot be processed. Make sure your available balance is at least ৳1,000 before submitting a withdrawal.
If a withdrawal has been pending for more than 45 minutes, contact evobet live chat. Mention the withdrawal ID or transaction number and the time of the request — the support team will check the situation quickly and take action. If your account verification is not complete, withdrawals may be delayed.
To withdraw earnings from a bonus, you must first meet the wagering requirement. For example, the welcome bonus has a wagering requirement of 15 times the bonus amount — meaning if you receive a ৳1,000 bonus, you must place ৳15,000 in bets. Once the requirement is met, the bonus winnings are converted to your regular balance and can then be withdrawn.
Use your own Nagad or Rocket number for withdrawals — the same number you used for deposits. If you use a different number, verification may be required. Fill in the withdrawal form with the correct number and submit the request.
Customer Service
Contact and Support
Yes, the evobet support team provides service in both Bengali and English. Bengali support is available keeping the convenience of Bangladeshi players in mind. If you write in Bengali on live chat, you will receive a reply in Bengali.
Have the following ready for a quick resolution: your evobet username or registered mobile number; the transaction ID (TrxID) related to the issue; the date and time the problem occurred; and a payment screenshot if needed. Having this information organised in advance makes it easier for the support team to respond quickly.
Absolutely. evobet support is available seven days a week, twenty-four hours a day — 24/7. Instant help is available via live chat at night, on public holidays, and during busy nights like BPL or T20 World Cup matches.
evobet has two support channels: Live Chat — log in to the site and connect instantly via chat; and Email — for complex issues or sending documents. Both channels are available in Bengali and English.
Safe and Responsible Gaming
Responsible Gaming
If you are concerned about your gambling habits, you will find detailed resources and guidance on the evobet responsible gaming page. You can also speak directly with our 24/7 support team — they are ready to assist you confidentially.
Yes. evobet offers a cooling-off period (a break for a set time) and self-exclusion. Through these options, you can request a temporary or long-term break yourself. This request can be made through the support team and is handled with complete confidentiality.
evobet allows players to set their own deposit limits. Once a limit is set, it is not possible to deposit more than that amount within the specified period — which helps with budget control. Contact the support team to set or change your limit.
No. All casino and betting activity at evobet is strictly for adults aged 21 and above. Age is verified at registration, and an ID document may be required during account verification. Registration by minors is strictly prohibited.
evobet's full responsible gaming policy, self-exclusion process, deposit limits, and support information are available on the responsible gaming page. All site policies are also explained in detail on the terms and conditions page.
Have more questions?
Get Support directly
If you did not find the answer to your question in the FAQ above, contact the evobet support team directly. You can communicate in Bengali or English.
Live Chat
Log in to the site and get instant chat support at any time. Available seven days a week, twenty-four hours a day.
Email Support
Contact us by email for detailed issues or to send documents: [email protected]
All communications are completely confidential and SSL-secured.